What to Do When Your Power Goes Out

Chances are you’ve had your power go out at least once in your life. When a power outage occurs, deciding what to do can be difficult and a bit stressful. But there’s no need to panic! Just a few simple steps will ensure that your utility company is aware of the problem, so you can be on your way to having the power back on.Cirro Energy gives you a step-by-step guide to follow during a power outage.

Utility vs. electric: Is there a difference?

It’s common to confuse the roles of your energy provider and your utility company, but there is a difference. Your energy provider handles your energy plan, billing and customer service issues. They are not directly involved in actual outage issues like downed wires or loss of power. Your utility company is in charge of distributing power to homes and businesses. So when there is a problem with a power outage, you should always call the utility company directly. Together, these two entities work together to power up your home.

Common reasons for a power outage

  • Bad weather causes damaged power lines from gusty winds, strong rainfall or lightning strikes
  • Scheduled power outages by the electric company
  • Non-weather issues like car accidents, construction mishaps, faulty equipment, etc.
  • Faulty wiring in your home

What should you do?

The first thing to do if you lose power is to contact your utility company. Never assume they already know about the outage – it is through the phone calls of customers in the area that they can determine whether the problem is isolated to one area or expanding over a large territory.

Next, be sure to follow a few common-sense rules for staying safe during a power outage.

  • If you’ve just experienced weather that has potentially caused a power outage, your best bet is to stay inside. Don’t try to clean up around your home or walk near what looks like damaged equipment.
  • Keep your children and pets inside to make sure they remain safe.
  • Stay away from areas near wires or appliances that have standing water nearby.
  • Avoid downed utility wires at all costs, as they could be extremely dangerous.

Who to contact during a power outage

In the Dallas/Fort Worth area, you can contact Oncor Electric Delivery at 1-888-313-4747, or Texas New Mexico Power at 1-888-866-7456. Each area of Texas is different, so be sure to find the right company. You can find a list of useful numbers here.

Cirro Energy knows that experiencing a power outage is stressful, and it can be hard to focus on the things to do to enable a speedy recovery of electric power. Following these simple tips will help you gain control of your situation and help your local utility company do their job more effectively. 

Check back every month for new blogs on helpful electricity tips and advice that fits your lifestyle. To compare and see the Cirro Energy advantage, check out our residential comparison page and make the switch today. Cirro Energy, the easy choice for people who like easy choices.

To speak with a Customer Care agent, residential customers can call 1-800-MY-CIRRO, daily from 7 a.m. to 10 p.m. Central Time, and small business customers can call Monday through Friday from 9 a.m. to 6 p.m. Central Time. Customers can also chat online with a Customer Care agent Monday through Friday from 8 a.m. to 6 p.m. Central Time with any questions you may have.