We’ve got your back.

After the recent winter storm in February, Texans have shown an incredible amount of courage. As we navigate the aftermath of this storm, we’re here to provide information and support to help see you through.

You’re protected from wholesale power price swings.

You can take comfort in knowing that our residential fixed-rate and month-to-month plans are not tied to real-time market prices, protecting you from wholesale power price swings. This means you won’t see a rate increase for February usage in your next bill because of the winter storm. If you used more energy than normal to heat your home during the severe cold, you could see an increase in usage.

We’re here to support you.

For nearly 20 years, Cirro Energy has focused on providing simple, affordable, hassle-free electricity service. Our doors are open, and we aren’t at risk of going out of business or having any of our customers rolled onto a Provider of Last Resort (POLR). With easy-to-understand plans, straightforward pricing and a team of helpful customer care agents, we’ll be here to support you, worry free, for years to come.

We can help answer your electricity usage questions.

If you use electricity to heat your home and water, energy usage can be very high during extremely cold weather, even if outages occur. When power is out for an extended period of time, and then restored, your home may struggle to warm back up, which can cause your electric furnace to run continuously. Electric furnaces in winter can consume three to four times the energy that a comparable air conditioner consumes in summer, even without a power interruption. Similarly, if you have an electric water heater, it can potentially use lots of extra energy to heat water during periods of extreme cold.

Your home doesn’t have to have central heat to have consumed a large amount of energy. Space heaters can consume 1500 watts per hour or more. If, for example, you have three or four space heaters running 24 hours a day for a few days of extreme cold, usage adds up quickly. 1500 watts x 4 heaters = 144,000 watts per day or 144 Kwhs.

Weather impacts a home’s energy usage more than any other external factor. When the weather is colder, our homes are likely to consume more energy — especially when we experience record-setting low temperatures for several days in a row.

Here are a few simple ways you can reduce winter energy usage.

Setting the thermostat too high during a cold snap leads to more energy usage. Every degree your thermostat is set above 68 may increase heating costs by 3–5%. If you notice your home isn’t heating evenly and your furnace is running all day, your unit might need service, or you may need extra insulation. Contact a professional for help with repairs. You’ll also find more energy-saving tips below.

Let us know if you’re having trouble with your bill.

This winter storm has placed some unexpected financial hardships on many Texans. If you feel that the extra strain has put you at risk of being unable to pay your electricity bill, contact us as soon as you can to discuss potential payment options.

Try these safety and recovery tips.

While the worst is behind us, there’s much to do to move forward from the storm. Here are a few conservation and safety tips you can follow while you navigate the recovery process.

  1. Don’t let the heat out. Check for and seal any air leaks around doors and windows to reduce the amount of electricity it takes your HVAC system to keep you comfortable.
  2. Check your water heater. Turn the thermometer on your water heater down to 120 degrees.
  3. Plan for the future. Stock up on nonperishable foods and backup power sources and establish how you’ll contact loved ones if communications are interrupted.
  4. Restock your emergency kit. If you haven’t restocked your home emergency kit, or if you need to build one, here’s a guide to ensuring you have what you need: https://www.ready.gov/kit.
  5. Call a licensed plumber. If you’re dealing with burst pipes, you can find a licensed plumber in your area by visiting the Texas State Board of Plumbing Examiners.
  6. Document your damage. Make sure to get good photos of the damage done to your home as a result of the storm.
  7. Help is available. For shelters or community assistance programs, call 311 (if you live in Houston) or 211 (if you live elsewhere in Texas).

For more tips, visit our energy-saving tips page.

Remember, we’re here to support you.

Texas, as we recover from extreme February temperatures, we want you to know that we’re committed to your well-being. We’ll do everything in our power to keep you up to date and current as information unfolds. You can contact us with any questions and concerns you may have. And remember, we’ve got your back.

Coronavirus and Cirro Energy – What you need to know

Our commitment to our customers remains resolute — we’re here to help. If you are having trouble paying your energy bill due to the effect of COVID-19, there are options available.


Payment Extension

A payment extension allows extra time beyond your original due date to pay your balance without fear of disconnection. Eligible customers should note that they need to:

  • Call us prior to the disconnection notice due date to request the extension
  • Be prepared to pay a disconnection notice fee (if a disconnection notice was issued) and a disconnect recovery fee

Deferred Payment Plan

Deferred payment plans will be offered to all customers, upon request.  A deferred payment plan allows you to pay the balance you owe in installments along with your regular monthly bill.

A reminder that if you agree to a deferred payment plan, you will not be able to switch to another electricity provider until your deferred balance is paid in full. Amounts you owe for enrollment deposits, final bills and write-off amounts may not be included.

Any customer who requests a deferred payment plan should note that they need to:

  • Pay 35% of what you owe up front
  • Be prepared to pay the rest in installments along with your next few current monthly bills (invoices)

Additionally, if you’re seriously ill, you may qualify for other options.

Contact us today, so we can see if a payment solution is right for you.

For those customers who are currently at home, we recommend taking energy-saving steps to reduce power usage, like unplugging infrequently used electronics, raising your thermostat (if comfortable and safe to do so), and using natural light and fans rather than overhead lighting and AC.

Continue to rely on resources like the CDC for more information about COVID-19 and take steps, like practicing social distancing and washing your hands, in order to minimize the virus’ impact.

In our 18 years of business, we have seen our customers through many highs and lows, and we’re committed to serving our community through this situation. As we face these challenging times, we appreciate your trust and will be in contact as new developments around coronavirus emerge.

How to Save Energy with a Power Strip

power strip

Many of us know of the tell-tale appliances we keep in our home that continue to use energy when not in use. Frequently called “vampire” appliances, you can give yourself a refresh about the most common offenders that use ample standby power here.

Continue reading “How to Save Energy with a Power Strip”