Yes, there is a difference between your energy and utility company! Each company works with the other as a team to provide your home or business with power. If you are unaware of their difference, that’s okay, because the confusion between the two is common!
Your Energy Provider
Cirro Energy, your energy provider, is responsible for your energy plan, the billing, and any customer care issues that may arise with the plan or billing. Some energy providers also offer additional home services. This includes helpful add-ons to keep your home or business performing safely, such as Cirro’s Surge Protect or Electric Line Protect.
Your energy provider is not involved directly with power outages. If you are experiencing an outage, please notify your utility company.
Your Utility Company
The utility company (Transmission and Distribution Service Provider [TDSP]) is responsible for distributing power to homes and businesses. If there are downed wires, power outages, damaged poles, etc, the utility company will repair and restore accordingly. Thus, in the event of a power outage, it is best to contact your utility company directly to report the issue and receive the quickest resolution.
Your TDSP is also responsible for measuring (k/Wh) how much power is consumed per household. They will display these measurements to your energy provider. The energy provider will apply these numbers to the consumer’s energy plan every month in the form of a bill.
Which utility company serves my area?
Each area of Texas is different, so be sure you contact the correct utility. Click the links to see which area each utility serves.
- AEP – Texas North & Central Service Area 866-223-8508
- CenterPoint Energy Service Area 800-332-7143
- Oncor Electric Delivery Service Area 888-313-4747
- Sharyland Utilities, L.P. Service Area 956-668-9551
- Texas – New Mexico Power Service Area 888-866-7456
At Cirro Energy, we always offer convenient and easy home solutions. Check back every month for helpful electricity tips and easy living lifestyle advice. To compare and see the Cirro advantage, check out our residential comparison page and make the switch today. For home solutions that offer protection, click here for more information. Cirro Energy, the easy choice for people who like easy choices.
To speak with a Cirro representative, you can e-mail us or contact by us phone:
Residential Hours: Daily 7 am – 10pm CST
Small Business Hours: Mon-Fri 9 am – 6pm CST