We’ve got your back.

Texans have shown an incredible amount of courage in the past few days. As we begin to navigate the aftermath of this winter storm, we’re here to provide information and support to help see you through.

You’re protected from wholesale power price swings.

You can take comfort in knowing that our residential fixed-rate and month-to-month plans are not tied to real-time market prices, protecting you from wholesale power price swings. This means you won’t see a rate increase for February usage in your next bill because of last week’s winter storm. If you used more energy than normal to heat your home during the severe cold, you could see an increase in usage.

Our doors are open, and we aren’t at risk of going out of business or having any of our customers rolled onto a Provider of Last Resort (POLR).

Boil your water per your city’s instructions.

Most of Texas was advised to go under a boil advisory toward the end of the storm due to low water pressure.  If you’re still under a boil advisory, make sure to follow all local guidelines to stay safe. Boil water for at least three minutes before cooking with it or drinking it. If you don’t have a way to boil water, use bottled water for consumption.

Let us know if you’re having trouble with your bill.

This winter storm has placed some unexpected financial hardships on many Texans. If you feel like the extra strain has put you at risk of being unable to pay your electricity bill, contact us as soon as you can to discuss potential payment options.

Try these safety and recovery tips.

While the worst is behind us, there’s much to do to move forward from the storm. Here are a few conservation and safety tips you can follow while you navigate the recovery process.

  1. Dont let the heat out. Check for and seal any air leaks around doors and windows to reduce the amount of electricity it takes your HVAC system to keep you comfortable.
  2. Check your water heater. Turn the thermometer on your water heater down to 120 degrees.
  3. When in doubt, throw it out. Discard perishable food that has been exposed to temperatures 40 degrees or higher for two hours or more.
  4. Call a licensed plumber. If you’re dealing with burst pipes, you can find a licensed plumber in your area by visiting the Texas State Board of Plumbing Examiners.
  5. Document your damage. Make sure to get good photos of the damage done to your home as a result of the storm.
  6. Help is available. For shelters or community assistance programs, call 311 (Houston residents) or 211 (elsewhere in Texas).

For more tips, visit our energy-saving tips page.

Remember, we’re here to support you.

As Texas begins to recover from recent extreme temperatures, we want you to know that we’re committed to your well-being. We’ll do everything in our power to keep you up to date and current as information unfolds. You can contact us with any questions and concerns you may have. And remember, we’ve got your back.

Coronavirus and Cirro Energy – What you need to know

Our commitment to our customers remains resolute — we’re here to help. If you are having trouble paying your energy bill due to the effect of COVID-19, there are options available.


Payment Extension

A payment extension allows extra time beyond your original due date to pay your balance without fear of disconnection. Eligible customers should note that they need to:

  • Call us prior to the disconnection notice due date to request the extension
  • Be prepared to pay a disconnection notice fee (if a disconnection notice was issued) and a disconnect recovery fee

Deferred Payment Plan

Deferred payment plans will be offered to all customers, upon request.  A deferred payment plan allows you to pay the balance you owe in installments along with your regular monthly bill.

A reminder that if you agree to a deferred payment plan, you will not be able to switch to another electricity provider until your deferred balance is paid in full. Amounts you owe for enrollment deposits, final bills and write-off amounts may not be included.

Any customer who requests a deferred payment plan should note that they need to:

  • Pay 50% of what you owe up front
  • Be prepared to pay the rest in installments along with your next few current monthly bills (invoices)

Additionally, if you’re seriously ill, you may qualify for other options.

Contact us today, so we can see if a payment solution is right for you.

For those customers who are currently at home, we recommend taking energy-saving steps to reduce power usage, like unplugging infrequently used electronics, raising your thermostat (if comfortable and safe to do so), and using natural light and fans rather than overhead lighting and AC.

Continue to rely on resources like the CDC for more information about COVID-19 and take steps, like practicing social distancing and washing your hands, in order to minimize the virus’ impact.

In our 18 years of business, we have seen our customers through many highs and lows, and we’re committed to serving our community through this situation. As we face these challenging times, we appreciate your trust and will be in contact as new developments around coronavirus emerge.

How to Save Energy with a Power Strip

power strip

Many of us know of the tell-tale appliances we keep in our home that continue to use energy when not in use. Frequently called “vampire” appliances, you can give yourself a refresh about the most common offenders that use ample standby power here.

Continue reading “How to Save Energy with a Power Strip”